Terms and Conditions for Man With Van Stockwell

These Terms and Conditions set out the basis on which Man With Van Stockwell provides moving and transport services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create clarity around the service, the booking process, payments, responsibilities, cancellations, liability, and waste handling. These terms apply to all standard man and van, removals, delivery, collection, and related transport services provided under the business name Man With Van Stockwell.

In these terms, ???we??�, ???us??�, and ???our??� refer to the service provider, and ???you??� or ???the customer??� refers to the person requesting the service. A booking may be made by an individual, business, landlord, tenant, estate agent, or authorised representative. If a customer books on behalf of another person, the booking customer remains responsible for ensuring that all information supplied is accurate and that all obligations under these terms are met.

These terms are intended to support a fair and efficient service. They should be read together with any quotation, estimate, booking confirmation, or written instructions agreed before the job starts. Where a quotation or booking confirmation contains service-specific details, such details will apply alongside these Terms and Conditions unless expressly stated otherwise. Nothing in these terms affects any mandatory rights a consumer may have under UK law.

Booking Process

A booking is usually made after the customer provides details of the items to be moved, the collection and delivery locations, preferred date and time, access conditions, and any special requirements. We may request photographs, inventories, or other information to assess the work accurately. The customer must ensure that all details are complete and truthful, including the presence of stairs, lifts, parking limits, narrow access, timing restrictions, or unusually heavy or fragile items.

Following review of the information, we may issue an estimate or quotation. Unless stated otherwise, quotes are based on the information supplied at the time of enquiry and may be revised if the scope of work changes. A quote is not automatically a binding reservation until accepted by the customer and confirmed by us. We reserve the right to refuse a booking where the job is unsafe, unsuitable, unlawful, or outside the scope of our vehicles, staff, or equipment.

Bookings may be confirmed verbally, in writing, or through a digital message or booking system. Once confirmed, the customer should check all details carefully, including dates, addresses, item lists, and any access arrangements. If any information changes after confirmation, the customer must tell us as soon as possible. We may need to adjust the price, schedule, vehicle type, or staffing levels if the actual service differs from the original booking.

Customer obligations before the move

The customer must ensure that goods are ready for collection at the agreed time and that the property can be accessed safely. Items should be packed appropriately unless packing has been specifically included in the service. The customer is responsible for disclosing any items that are particularly valuable, fragile, hazardous, bulky, or difficult to handle. We may decline to move any item that poses a risk to health, safety, property, or lawful transport.

Man With Van Stockwell operates on the basis that any instructions given by the customer or an authorised representative are deemed to be accurate. If the customer is unavailable on the day of service, an authorised person should be nominated to make decisions, confirm access, and approve any changes. If no such person is available, delays or additional charges may apply. Any reasonable waiting time, re-delivery, or return trip caused by incomplete preparation or inaccurate information may be chargeable.

All times provided are estimated unless expressly stated as guaranteed. Traffic, parking restrictions, weather, road closures, or access issues may cause delays, and we will act reasonably to complete the service as efficiently as possible. Where the service depends on access to a property, the customer must make sure the required keys, codes, passes, or parking permissions are available. We are not responsible for delays caused by third parties, building management, landlords, or local authority restrictions.

For larger or more complex jobs, we may split the work into stages or assign more than one crew member or vehicle. This will be discussed where reasonably possible, but the final method of carrying out the service is at our discretion, provided it is suitable for the agreed task. If the customer requests changes on the day, we may accept or decline them depending on feasibility, safety, and time availability.

Payments and Charges

Prices may be based on hourly rates, fixed quotations, minimum charges, mileage, labour time, parking costs, waiting time, access difficulties, disposal fees, or a combination of these. Any price given before the job starts is based on the details provided and may change if circumstances materially differ from those described. Additional charges may apply for extra items, additional stops, difficult access, delays, last-minute changes, specialist handling, or disposal of waste in accordance with applicable rules.

Payment terms will be stated at the time of booking or on the invoice. Unless otherwise agreed, payment is due in full on completion of the service, or earlier if a deposit or advance payment has been requested. We may require a deposit to secure a date, especially for larger or time-sensitive jobs. Any deposit may be non-refundable to the extent permitted by law where we have reserved time, staff, or vehicles and the customer later cancels without adequate notice.

Accepted payment methods may include bank transfer, card payment, cash, or other methods notified in advance. If payment is not made when due, we reserve the right to withhold release of goods where lawful and appropriate, suspend further work, charge reasonable administration costs, and recover any lawful costs of collection. Interest may be charged on overdue sums at the statutory rate where permitted by law.

If the customer disputes any part of an invoice, they should notify us promptly with reasons and supporting information. Undisputed amounts must still be paid by the due date. Any approved refund, credit, or adjustment will be processed within a reasonable time. We are not required to release goods, return items, or continue a service where there is a serious payment default, fraud risk, or breach of these terms.

Price adjustments

We may revise the final charge where the actual job differs from the original description. Examples include additional floors without lift access, long carrying distances, excessive waiting, extra packing, added dismantling or reassembly, or collection of more items than booked. Any material change will be explained where practical before the extra work is undertaken, although urgent operational circumstances may require charges to be confirmed after completion.

Cancellations by the customer should be made as soon as possible. Where a booking is cancelled more than the agreed notice period before the scheduled time, we may refund any deposit in full or in part, depending on costs already incurred. If cancellation is made with short notice, or if the crew arrives and is unable to complete the job due to the customer???s actions or inaction, a cancellation fee or call-out charge may apply.

If the customer requests a change of date or time, we will try to accommodate it, but changes are subject to availability. Repeated rescheduling may be treated as a cancellation. If we are forced to cancel due to vehicle breakdown, staff illness, severe weather, unsafe conditions, legal restrictions, or other events beyond our control, we will aim to offer an alternative date or a refund of any sums paid for the cancelled portion of the service.

We may cancel or suspend a booking immediately if the customer behaves abusively, fails to provide accurate information, requests an unlawful act, presents a safety risk, or refuses to pay required charges. If cancellation occurs because the customer has breached these terms, any expenses reasonably incurred may be charged to the customer. Where possible, we will act fairly and communicate any issues before taking cancellation action.

Liability and Risk

We will take reasonable care when handling goods, equipment, and property. However, liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable skill and care. We are not liable for pre-existing damage, unsuitable packaging, inherent weakness in items, or loss caused by the customer???s instructions, omissions, or failure to disclose relevant information.

Unless otherwise agreed in writing, the customer is responsible for ensuring that items are adequately packed, protected, and suitable for transport. We are not responsible for damage to fragile items unless we have expressly agreed to pack or handle them in a specialist manner. If the customer asks us to move items that are already damaged, unstable, or poorly packed, we may refuse or proceed at the customer???s risk where lawful and reasonable to do so.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. For business customers, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data arising from the service, except where such limitation is prohibited by law. For consumer customers, statutory rights remain unaffected.

If we store or transport goods temporarily while carrying out the service, we will use reasonable care but do not provide insurance unless expressly stated. Customers are encouraged to arrange their own insurance where appropriate, particularly for high-value goods, antiques, documents, or irreplaceable items. Any claim for loss or damage must be reported within a reasonable time after discovery and supported by evidence, including photographs where available.

Customer property and access

The customer must remove personal, confidential, or valuable contents from items not intended for transport unless previously agreed. We are not responsible for cash, jewellery, cards, identity documents, or similar contents left inside furniture, bags, or containers. Where keys are provided, the customer must ensure they are correct and that access arrangements are lawful. Any loss caused by inaccurate access information may be charged to the customer.

Waste Regulations and Disposal Where our service includes removal of waste, unwanted items, or rubbish, the customer must disclose in advance what materials are to be removed. We only handle waste in compliance with applicable UK waste regulations and may require a clear description of the waste type. Controlled, hazardous, clinical, chemical, electrical, or restricted waste may not be accepted unless lawful procedures, permissions, and facilities are in place.

The customer must not include prohibited, dangerous, or illegally disposed materials in any load without prior written agreement. Examples may include asbestos, solvents, oils, gas cylinders, batteries, liquids, contaminated materials, and items requiring specialist disposal. If such materials are discovered after collection has begun, we may stop work, return the items, report the issue where necessary, and charge for any time, handling, or disposal costs already incurred.

Where waste is removed as part of a job, the customer confirms that they have the right to dispose of the items and that the waste is not stolen, unlawful, or subject to another person???s ownership claim. We may ask the customer to separate waste from reusable goods. If a waste transfer note, receipt, or other record is required by law, the parties will cooperate to complete it accurately. The customer is responsible for providing truthful descriptions of waste streams.

General Provisions

We may use subcontractors, substitute vehicles, or additional staff to complete the service, provided the standard of service remains reasonable and consistent with the booking. Our failure or delay in enforcing any term does not waive our right to rely on that term later. If any part of these Terms and Conditions is found invalid or unenforceable, the remaining parts will continue in full force. Headings are included for convenience only and do not affect interpretation.

These terms may be updated from time to time to reflect changes in law, operations, or business practice. The version in force at the time of booking will normally apply to that booking unless a later written agreement states otherwise. Any variation must be agreed in writing or clearly confirmed by us. Customers are responsible for reviewing the applicable terms before confirming a booking.

Communications relating to the service may be made by email, text message, booking system notification, or other reasonable means. The customer agrees that electronic communications may be used to confirm quotes, bookings, amendments, invoices, cancellations, and other operational matters. If a message is sent to the contact details provided by the customer, it will be treated as received in the ordinary course of communication unless proven otherwise.

The customer must not use the service for unlawful transport, unlawful disposal, fraud, or any activity that breaches transport, environmental, property, or safety laws. We may refuse any instruction that would place us in breach of legal duties or expose staff, customers, or third parties to unreasonable risk. This applies equally to domestic, commercial, and mixed-use jobs.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, the quotation, payment, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If the service is supplied in another part of the UK, any overriding consumer protection or local legal requirement that applies will still be respected.