Privacy Policy
Man with Van Stockwell Privacy Policy
This Privacy Policy explains how Man with Van Stockwell collects, uses, stores and protects personal data relating to our services. It applies to all Man with Van Stockwell customers and prospective customers in the Stockwell area who contact us, request a quote or use our services.
Who we are and scope of this policy
Man with Van Stockwell is a local transport and removals service provider. In the course of providing our services, we act as a data controller, which means we decide how and why your personal data is processed. This Privacy Policy covers all personal data we collect from individuals in connection with enquiries, quotations, bookings and the provision of man and van services in the Stockwell area.
Personal data we collect
We collect and process different types of personal data, depending on how you interact with us. The categories of data we may collect include:
Identity details such as name and, where relevant, business name or contact person name.
Contact details such as address, collection and delivery addresses, area or postcode, and any alternative contact locations you provide.
Communication details such as information you provide when you contact us by phone, online form or other communication channels, including details of your enquiry or service request.
Service details such as date and time of the move or transport, type and size of items to be moved, access information for properties, and any special instructions.
Billing and payment details such as information required to prepare quotes and invoices and to process payments, excluding full payment card details where these are processed by an external payment provider.
Technical and usage data such as basic information about how you interact with our website or online enquiry tools, including date and time of visits and pages viewed, where such data is collected through standard analytics tools or server logs.
How we collect personal data
We obtain personal data directly from you when you contact us to request information or a quote, make a booking, or communicate with us during the provision of our services. We may also receive personal data indirectly when a third party, such as a friend, family member or business partner, books our services on your behalf and provides us with your details to complete the service.
Lawful basis for processing
We process your personal data only when we have a lawful basis under the UK GDPR. The main legal bases we rely on are:
Contract: We process personal data where it is necessary to enter into and perform a contract with you, for example to provide a quote, confirm a booking, organise and deliver man and van services, and manage billing and payments.
Legitimate interests: We process personal data for our legitimate business interests, provided your interests and fundamental rights do not override these. This includes managing our business operations, improving our services, responding to enquiries, keeping records of work carried out and protecting our legal rights.
Legal obligation: We may process personal data where it is necessary to comply with legal and regulatory obligations, such as accounting, tax and record-keeping requirements.
Consent: In limited cases we may rely on your consent, for example where we wish to send you certain types of marketing communications and consent is required. You can withdraw your consent at any time by contacting us using your usual contact route.
How we use personal data
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotes and discuss service options.
To plan, organise and deliver man and van services, including collection and delivery at specified addresses.
To communicate with you about your booking, changes to services, timings and any issues that arise.
To issue invoices, process payments and manage any refunds or disputes.
To maintain internal records of jobs completed, routes taken and services delivered.
To improve our services, including reviewing feedback and analysing typical jobs and requirements in the Stockwell area.
To comply with applicable laws and to protect our rights and the rights of our customers, including the detection and prevention of fraud or other unlawful activity.
Data sharing and processors
We do not sell your personal data. We share your personal data only where necessary and in line with data protection laws. This may include sharing with:
Service partners and subcontractors who assist in delivering our services, such as additional drivers or vehicles needed to complete a job. These parties act as processors or independent controllers depending on the context, and we only share what is necessary.
IT, hosting, communications and payment service providers who support our business systems, website, email, messaging tools, document storage and payment processing. These third parties act as data processors and are required to handle your data securely and only according to our instructions.
Professional advisers, such as accountants or legal advisers, where necessary for business management, legal compliance or to exercise or defend legal claims.
Public authorities where we are required to do so by law, or where disclosure is necessary to protect our rights or the rights and safety of others.
International transfers
Where any of our service providers or systems involve transferring personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place. These may include using countries that the relevant authorities consider to offer an adequate level of data protection or entering into standard contractual clauses or equivalent safeguards with the recipients to protect your data.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including meeting any legal, accounting or reporting requirements.
Contact and booking details relating to services are generally retained for a period that allows us to manage our relationship with you, respond to any questions or complaints, and meet our legal obligations. This will typically be several years from the date of the job or the end of our relationship, in line with statutory limitation periods and tax record requirements.
Where we no longer need personal data, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
How we protect your personal data
We take appropriate technical and organisational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those who need it for their role, using secure storage and communication methods where appropriate, and working only with third parties who commit to protecting personal data in line with legal requirements.
Your data protection rights
As an individual in the Stockwell area whose personal data we process, you have a number of rights under the UK GDPR, subject to certain conditions and exemptions. These rights include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.
Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain cases, for example while we are checking its accuracy or considering an objection you have raised.
Right to object: You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including any direct marketing activities.
Right to data portability: In certain circumstances, you can request that we provide you or a third party with your personal data in a structured, commonly used and machine readable format.
If you wish to exercise any of these rights, you can contact us using your usual communication route with Man with Van Stockwell. We may need to verify your identity before responding to your request and will respond within the timeframes required by data protection law.
Complaints and contact
If you have concerns about how we handle your personal data, you can raise them with us using your normal contact method and we will do our best to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe your rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our services, how we handle personal data or applicable legal requirements. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
