Terms and Conditions
Man with Van Stockwell Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Stockwell provides removal, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm or company requesting or using our services.
1.2 Services means any removal, transport, loading, unloading, packing, storage, or related services provided by us.
1.3 Goods means any items, belongings, furniture, equipment, or other property that we are asked to transport or handle.
1.4 Premises means any address or location from which Goods are collected, delivered or at which services are provided.
1.5 Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written confirmation of your booking.
2. Scope of Services
2.1 We provide man and van services, including household and office removals, small moves, item collection and delivery, and related loading and unloading within our operating area. Specific services will be agreed at the time of booking.
2.2 We do not provide professional packing, dismantling or reassembly services unless expressly agreed in advance. If we agree to assist with such tasks, this will be done with reasonable care but without any specialist trade or installation responsibility.
2.3 We reserve the right to refuse to transport any Goods that we reasonably believe are unsafe, illegal, hazardous, excessively heavy, poorly packaged, or likely to cause damage to property, vehicles, Goods or persons.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the addresses, access conditions, type and quantity of Goods, and any special requirements. Quotations are based on the information you provide.
3.2 Any quotation is an estimate only and is not binding if the information you provided is incomplete or inaccurate, or if the scope of work changes. We may adjust the price accordingly.
3.3 Your booking is confirmed only when we have accepted your request and provided confirmation of the date, time window, service details, and applicable charges.
3.4 It is your responsibility to ensure that the booking details are complete and accurate. If you need to make any changes, you must notify us as soon as possible. Changes may be subject to availability and may affect the price.
3.5 On the day of the move, you or a nominated representative must be present at the agreed times to give instructions and to sign any relevant documents. If no one is present, this may be treated as a cancellation and charges may apply.
4. Prices and Payments
4.1 Prices may be quoted as hourly rates, fixed fees, or a combination, depending on the nature of the job. Any minimum charge, call-out fee, or travel time will be specified at the time of booking.
4.2 Unless expressly stated otherwise, all prices are exclusive of congestion charges, parking charges, tolls, ferry charges, or other third-party costs, which will be added to your invoice where applicable.
4.3 We may require a deposit to secure your booking. The amount and due date of any deposit will be stated at the time of booking. We are not obliged to hold or guarantee any date until any required deposit has been received.
4.4 The balance of any charges is payable on completion of the service, unless otherwise agreed. Payment is due immediately and may be required before the van is fully unloaded.
4.5 We accept the forms of payment that we specify at the time of booking or service. You are responsible for ensuring that funds are available and that any card or payment method is authorised.
4.6 If payment is not made when due, we reserve the right to:
a operate a lien over the Goods and retain them until full payment is received
b charge reasonable storage fees and additional handling costs
c charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full
4.7 All invoices and charges must be settled by the person or organisation that made the booking, unless we have agreed in writing to invoice a third party.
5. Cancellations and Changes
5.1 You may cancel or amend your booking by giving us notice. The amount of notice you give will determine whether any cancellation charges apply.
5.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred to a new date at our discretion.
5.3 If you cancel within 24 to 48 hours of the agreed start time, we may retain some or all of your deposit or charge up to 50 percent of the estimated total cost.
5.4 If you cancel within 24 hours of the agreed start time, or if we attend the Premises and are unable to complete the job for reasons beyond our control, we may charge up to 100 percent of the estimated total cost.
5.5 If you need to change the date, time or scope of work, you must notify us as soon as possible. Changes are subject to availability and may result in a revised quotation. If we cannot accommodate the change and you choose to cancel, the cancellation terms in this section will apply.
5.6 We may cancel or reschedule the service if:
a adverse weather, road conditions, accidents, or other events outside our control make it unsafe or impractical to proceed
b you have not provided adequate or accurate information about the job
c access to the Premises is impossible or unsafe
d you have not paid any required deposit or pre-payment
In these circumstances, we will discuss alternative arrangements with you. We will not be liable for any resulting loss, but any prepaid amounts for services not delivered may be refunded or credited.
6. Client Responsibilities
6.1 You must ensure that all Goods to be moved are properly packed and ready by the agreed start time, unless packing has been expressly included in our quotation.
6.2 You must provide clear instructions, including which Goods are to be moved, any fragile or high value items, and any items that require special handling.
6.3 You must ensure that there is suitable access at all Premises, including adequate parking space for the van, safe access routes, and clear hallways, staircases and doorways.
6.4 You are responsible for arranging any parking permissions, permits, or dispensations required for our vehicle. Any fines or penalties incurred due to a lack of appropriate permissions may be charged to you.
6.5 You must not ask us to transport any prohibited items, including but not limited to:
a illegal items or substances
b flammable, explosive or hazardous materials
c perishable goods requiring controlled conditions
d live animals or plants, unless expressly agreed
6.6 You must notify us in advance if any Goods are valuable, fragile, or of exceptional importance, including antiques, artwork, or items of sentimental value.
7. Liability and Limitations
7.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage is subject to the limitations set out in this section.
7.2 We are not liable for any loss or damage arising from:
a your failure to pack Goods safely or adequately
b your failure to inform us of fragile or high value items
c inherent defects, flaws or vulnerabilities in the Goods
d normal wear and tear, scratching, or minor cosmetic damage
e dismantling or reassembly carried out at your request without specialist tools or expertise
f acts or omissions of third parties, including building management, neighbours or other contractors
g circumstances beyond our reasonable control, including traffic delays, accidents, severe weather, or access restrictions
7.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value per item, subject to an overall limit per job, unless a higher limit has been agreed in writing in advance.
7.4 We shall not be liable for any indirect or consequential loss, including loss of income, profits, business, contracts, or opportunity, or for any emotional distress or inconvenience.
7.5 You must inspect the Goods and Premises at the end of the job. Any apparent loss or damage must be reported to us immediately and noted on any completion paperwork. Claims raised later may be more difficult to verify.
7.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited.
8. Parking, Access and Delays
8.1 You are responsible for ensuring that suitable parking is available near each Premises for the duration of the service. Any time spent looking for parking, or delays caused by inadequate access, may be chargeable at our applicable hourly rate.
8.2 If access involves stairs, narrow passageways, lifts, long carry distances or other difficulties, you must inform us at the time of booking. Additional labour or time may be required and may be charged accordingly.
8.3 We are not responsible for delays caused by traffic, road closures, vehicle breakdowns, or other events beyond our control. Where possible, we will keep you informed and make reasonable efforts to minimise any impact on the schedule.
9. Waste and Disposal Regulations
9.1 We are not a licensed waste carrier for general rubbish or hazardous waste unless this has been specifically identified and agreed as part of the service.
9.2 We cannot remove or dispose of household refuse, construction waste, hazardous materials, or any items that would require a specific waste carrier licence, special handling, or disposal at a designated facility, unless agreed in advance and properly documented.
9.3 If you ask us to dispose of items, you must clearly identify which Goods are to be removed and you confirm that you are legally entitled to authorise their disposal.
9.4 Any disposal or recycling services, where offered, will be carried out in compliance with applicable environmental and waste management regulations. Additional charges may apply for disposal fees, labour, and transport.
9.5 If you present items that are clearly unsuitable for regular transport or disposal, we reserve the right to refuse to handle them. If this affects the feasibility of the job, it may be treated as a part cancellation and charges may still apply.
10. Insurance
10.1 We will maintain appropriate vehicle and public liability insurance as required for the provision of our services.
10.2 Our insurance cover is subject to terms, conditions, exclusions, and limits. It is your responsibility to arrange any additional insurance you consider necessary to cover the full value of your Goods.
10.3 We may provide information about cover limits on request. No statement or description of insurance shall extend or alter the scope of cover provided by our policies.
11. Complaints and Disputes
11.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to address it.
11.2 We will review any complaint in good faith and may ask for supporting information or evidence, including photographs or written details.
11.3 Where appropriate, we may offer a remedy such as a partial refund, repair contribution, or other reasonable solution. Any such remedy is offered without admission of liability, except where required by law.
12. Data Protection and Privacy
12.1 We will collect and use your personal information only for the purposes of handling your enquiry, managing your booking, providing services, and maintaining our business records.
12.2 We will take reasonable steps to keep your personal information secure and will not sell or rent your data to third parties. We may share information with service providers or authorities where necessary for operational, legal or regulatory reasons.
13. Variation of Terms
13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that booking.
13.2 Any variation to these Terms and Conditions will be effective only if agreed in writing by us. Our staff do not have authority to agree verbal changes that alter these terms.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or the services we provide.
15. Severability
15.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written confirmation of your booking and any agreed variations, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.
17. Third Party Rights
17.1 A person who is not a party to the Agreement shall not have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of these Terms and Conditions.
